Moneygram: when you call they give you * options, but none...
A Moneygram customer review by GetHuman user ~saultnj from November 14th, 2017
Background on ~saultnj's case
GetHuman: ~saultnj - can you tell our other Moneygram customers when your case took place?
~saultnj: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~saultnj a list of common Moneygram problems)
~saultnj: "Extension" was why I was trying to call.
~saultnj's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saultnj: when you call they give you * options, but none is related to speak to a person in resolving problems. By mistake i made no selection and the call was forwarded to a representative... They sent my money to the wrong country and forced me to wait ** to ** hours before I could get a new reference number, then i had to go back to a local office to pick up the money and resend it. In an emergency and the money was available, why wait ** to ** hours is beyond my understanding. I highly recommend Western Union
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~saultnj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saultnj: I'd give them a five out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~saultnj: For that I would say two out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~saultnj: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saultnj taken from his Moneygram customer service problem that occurred on November 9th, 2017.