Mosaik Mastercard (BMO): My name is Michael Johnston and during a recent...
A Mosaik Mastercard (BMO) customer review by GetHuman user ~Michael Johnston from October 29th, 2017
Background on ~Michael Johnston's case
GetHuman: ~Michael Johnston - can you tell our other Mosaik Mastercard (BMO) customers when your case took place?
~Michael Johnston: Yup. It was afternoon, on October 20th.
GetHuman: Did you reach out to Mosaik Mastercard (BMO), and if so, how?
GetHuman: And which of these common Mosaik Mastercard (BMO) customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Johnston a list of common Mosaik Mastercard (BMO) problems)
~Michael Johnston: "Question" was why I was trying to call.
~Michael Johnston's review of Mosaik Mastercard (BMO) customer service
GetHuman: So how would you sum up your experience for GetHuman's Mosaik Mastercard (BMO) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Johnston: My name is Michael Johnston and during a recent cruise my card was declined * times on the same cruise. I phoned Mastercard after the first instance and told them I was on a cruise and also the Islands I would be visiting during my * day cruise.I was told this would be rectified and there would be no more problems, but the same happened * more times. I was totally embarrassed and inconvienenced by this, especially as I had phoned and told them were I was and would be in the coming days.I really appreciate the security and think this is an excellent tool, but what I do not understand is that I explained my situation and being told three times everything was ok.Regards Michael Johnston
GetHuman: Let's quantify your experience contacting Mosaik Mastercard (BMO). On a scale of 1 to 5, how easy is it go get help on a Mosaik Mastercard (BMO) problem?
~Michael Johnston: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Johnston: I'd give them a five out of five on communication.
GetHuman: And what about Mosaik Mastercard (BMO)'s ability to quickly and effectively address your problem?
~Michael Johnston: For that I would say five out of five.
GetHuman: And finally- any advice for other Mosaik Mastercard (BMO) customers?
~Michael Johnston: Call them early in the day or late. Don't forget any personal or account information you might need for Mosaik Mastercard (BMO) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Johnston taken from his Mosaik Mastercard (BMO) customer service problem that occurred on October 20th, 2017.
Mosaik Mastercard (BMO)
2.80 of 5 stars | 2 reviews
~Michael Johnston's Mosaik Mastercard (BMO) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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