Motel 6: Issue with Motel *
A Motel 6 customer review by GetHuman user GetHuman-kcastle from December 7th, 2017
Background on GetHuman-kcastle's case
GetHuman: GetHuman-kcastle - can you tell our other Motel 6 customers when your case took place?
GetHuman-kcastle: Sure. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kcastle a list of common Motel 6 problems)
GetHuman-kcastle: "Cancel a Booking" was why I was trying to call.
GetHuman-kcastle's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kcastle: Issue with Motel *
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-kcastle: The control ***** on the heating*air unit don't control it properly. Trash was left in bathroom. Dirty paw prints on sheets, called front office To ask for new sheets and got told they would change it in the morning since it was *am. Tried getting my money back and was told they weren't allowed to do that. Asked for a room with double bed and was told they didn't have any open and I could clearly tell the motel was not full. I was not satisfied at all with my visit at motel * in Somerset ky...
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-kcastle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kcastle: I'd give them a three out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-kcastle: For that I would say two out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-kcastle: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kcastle taken from his Motel 6 customer service problem that occurred on December 2nd, 2017.