Motorola: My new phone is defective and the warranty offe...

A Motorola customer review by GetHuman user ~jeanius from November 27th, 2017

Background on ~jeanius's case

GetHuman: ~jeanius - can you tell our other Motorola customers when your case took place?
~jeanius: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Motorola, and if so, how?
~jeanius: I used the 800-331-6456 number I found for on the GetHuman Motorola customer phone number page I was on: Motorola Customer Service Phone Number
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
Shows ~jeanius a list of common Motorola problems
~jeanius: "Returns" was why I was trying to call.

~jeanius's review of Motorola customer service

GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeanius: My new phone is defective and the warranty offers only a like new replacement, not a new phone.I was not told about this when I purchased the phone. I will never buy a Motorola product again.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~jeanius: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeanius: I'd give them a two out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~jeanius: For that I would say five out of five.
GetHuman: And finally- any advice for other Motorola customers?
~jeanius: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeanius taken from his Motorola customer service problem that occurred on November 22nd, 2017.

Motorola

2.50 of 5 stars | 96 reviews
Motorola ReviewsMotorola's Phone NumberAll Motorola contact infoGeneral Motorola customer service info
~jeanius's Motorola Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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