Issue with MovieMars.com
A MovieMars.com customer review by GetHuman user GetHuman42219 from December 7th, 2017
Background on GetHuman42219's case
GetHuman: GetHuman42219 - can you tell our other MovieMars.com customers when your case took place?
GetHuman42219: Yeah. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to MovieMars.com, and if so, how?
GetHuman: And which of these common MovieMars.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman42219 a list of common MovieMars.com problems)
GetHuman42219: "Warranty claim" was why I was trying to call.
GetHuman42219's review of MovieMars.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MovieMars.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman42219: Issue with MovieMars.com
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman42219: I bought movies from you thru Walmart and you didn't send all of the movies I ordered
GetHuman: Let's quantify your experience contacting MovieMars.com. On a scale of 1 to 5, how easy is it go get help on a MovieMars.com problem?
GetHuman42219: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman42219: I'd give them a one out of five on communication.
GetHuman: And what about MovieMars.com's ability to quickly and effectively address your problem?
GetHuman42219: For that I would say four out of five.
GetHuman: And finally- any advice for other MovieMars.com customers?
GetHuman42219: Call them early in the day or late. Don't forget any personal or account information you might need for MovieMars.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman42219 taken from his MovieMars.com customer service problem that occurred on December 2nd, 2017.
MovieMars.com
1.00 of 5 stars | 8 reviews
GetHuman42219's MovieMars.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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