Moviefone: I HAVE BEEN TRYING TO ENTER CONTEST FOR SUMMER...
A Moviefone customer review by GetHuman user GetHuman-259187 from November 12th, 2017
Background on GetHuman-259187's case
GetHuman: GetHuman-259187 - can you tell our other Moviefone customers when your case took place?
GetHuman-259187: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to Moviefone, and if so, how?
GetHuman: And which of these common Moviefone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-259187 a list of common Moviefone problems)
GetHuman-259187: "None of those really matches why I wanted to contact Moviefone that day." was why I was trying to contact.
GetHuman-259187's review of Moviefone customer service
GetHuman: So how would you sum up your experience for GetHuman's Moviefone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-259187: I HAVE BEEN TRYING TO ENTER CONTEST FOR SUMMER DRAWING AUG ** ****: WHATS THE MATTER WITH YOU PEOPLE AT MOVIEFONE?? I CANT GET PASS THE SMEARED CHARACTERS YOU PUT UP SO WE CAN SUBMIT...IVE TRIED OVER *** OF THEESE NASTY CHARACTERS THAT ARE UNREADABLE... EVEN WITH A MAGNIFYING GLASS HOW AWFUL YOU ADVERTISE TO WIN TICKETS FOR A YEAR YET THE CHARACTERS CANNOT BE DEFINED TO SUBMIT..ALSO MY FRIEND HAS TRIED AND ITS NOT HAPPENING. WHY DO YOU EVEN BOTHER IF ITS GETS US NOWHERE?? AND THERE IS NOONE TO SPEAK TOO. I JUST GOT A PERSON WHOM KEPT REPEARING WHAT THEATER?? WHAT THEATER?? SHE CHOSE NOT TO UNERSTAND MY QUESTION. VERY UNEDUCATED PERSON..
GetHuman: Let's quantify your experience contacting Moviefone. On a scale of 1 to 5, how easy is it go get help on a Moviefone problem?
GetHuman-259187: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-259187: I'd give them a two out of five on communication.
GetHuman: And what about Moviefone's ability to quickly and effectively address your problem?
GetHuman-259187: For that I would say three out of five.
GetHuman: And finally- any advice for other Moviefone customers?
GetHuman-259187: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Moviefone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-259187 taken from his Moviefone customer service problem that occurred on November 6th, 2017.