Mozilla Firefox: I have uninstalled Mozilla and encouraged all o...
A Mozilla Firefox customer review by GetHuman user ~Eddie Duarte from November 21st, 2017
Background on ~Eddie Duarte's case
GetHuman: ~Eddie Duarte - can you tell our other Mozilla Firefox customers when your case took place?
~Eddie Duarte: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Mozilla Firefox, and if so, how?
GetHuman: And which of these common Mozilla Firefox customer issues best describes the reason you wanted to talk to them?
(Shows ~Eddie Duarte a list of common Mozilla Firefox problems)
~Eddie Duarte: "Service problem" was why I was trying to contact.
~Eddie Duarte's review of Mozilla Firefox customer service
GetHuman: So how would you sum up your experience for GetHuman's Mozilla Firefox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eddie Duarte: I have uninstalled Mozilla and encouraged all of my friends to do so as well , after what you intolerant ******** did to the CEO, you will never be on any one of my computers or laptops!!!!!!!!
GetHuman: Let's quantify your experience contacting Mozilla Firefox. On a scale of 1 to 5, how easy is it go get help on a Mozilla Firefox problem?
~Eddie Duarte: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eddie Duarte: I'd give them a one out of five on communication.
GetHuman: And what about Mozilla Firefox's ability to quickly and effectively address your problem?
~Eddie Duarte: For that I would say one out of five.
GetHuman: And finally- any advice for other Mozilla Firefox customers?
~Eddie Duarte: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mozilla Firefox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eddie Duarte taken from his Mozilla Firefox customer service problem that occurred on November 19th, 2017.