Mylife.com: I have to say that I accidentally purchased a f...
A Mylife.com customer review by GetHuman user ~maybaby66 from November 22nd, 2017
Background on ~maybaby66's case
GetHuman: ~maybaby66 - can you tell our other Mylife.com customers when your case took place?
~maybaby66: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Mylife.com, and if so, how?
GetHuman: And which of these common Mylife.com customer issues best describes the reason you wanted to talk to them?
(Shows ~maybaby66 a list of common Mylife.com problems)
~maybaby66: "Cancel service" was why I was trying to call.
~maybaby66's review of Mylife.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mylife.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maybaby66: I have to say that I accidentally purchased a full year of the mylife subscription for the ** dollars, I made a mistake and thinking that I could pay for just * month and thought they were just going to take out the *.** for one month so when they took out the ** I was flipping out. I just automatically figured they would not give me any type of reimbursement but I talked to the representitive and explained what happened and she apologized and gave me half of my money back. Most would not have done that and would have just said too bad. I am impressed and I feel as though it's fair because I should have taken the time to read the agreement before submitting my payment. Thank you mylife.
GetHuman: Let's quantify your experience contacting Mylife.com. On a scale of 1 to 5, how easy is it go get help on a Mylife.com problem?
~maybaby66: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maybaby66: I'd give them a one out of five on communication.
GetHuman: And what about Mylife.com's ability to quickly and effectively address your problem?
~maybaby66: For that I would say four out of five.
GetHuman: And finally- any advice for other Mylife.com customers?
~maybaby66: Call them early in the day or late. Don't forget any personal or account information you might need for Mylife.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maybaby66 taken from his Mylife.com customer service problem that occurred on November 21st, 2017.