NET 10: Net ***Tracfone screwed up my transaction big t...
A NET 10 customer review by GetHuman user ~mrbrtsn from October 29th, 2017
Background on ~mrbrtsn's case
GetHuman: ~mrbrtsn - can you tell our other NET 10 customers when your case took place?
~mrbrtsn: Yes I can. It was late at night, on October 23rd.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~mrbrtsn a list of common NET 10 problems)
~mrbrtsn: "Complaint" was why I was trying to call.
~mrbrtsn's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrbrtsn: Net ***Tracfone screwed up my transaction big time...I was charged twice for a phone purchase and after being put on hold for * hr (charged to my Net** Minutes) to talk to someone from Guiana, S.A. who wasn't any help at all, I was told that I had only been charged once for my purchase...when I checked back with my Bank I was told that the two charges of $**.** had been pending but were never withdrawn...Your Cust. Service *****!...mrbrtsn
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~mrbrtsn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrbrtsn: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~mrbrtsn: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~mrbrtsn: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrbrtsn taken from his NET 10 customer service problem that occurred on October 23rd, 2017.