NET 10: I was placed on hold, three different times.. m...
A NET 10 customer review by GetHuman user GetHuman-70649 from November 22nd, 2017
Background on GetHuman-70649's case
GetHuman: GetHuman-70649 - can you tell our other NET 10 customers when your case took place?
GetHuman-70649: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-70649 a list of common NET 10 problems)
GetHuman-70649: "Account access" was why I was trying to call.
GetHuman-70649's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-70649: I was placed on hold, three different times.. music began then stopped ...I waited ** minutes...no response, no assistance.I am very frustrated as I need to add airtime and correct a tech problem
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-70649: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-70649: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-70649: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-70649: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-70649 taken from his NET 10 customer service problem that occurred on November 16th, 2017.