NET 10: I have been having an issue regarding reactivat...
A NET 10 customer review by GetHuman user ~HAWAIIAN NU`HA from November 27th, 2017
Background on ~HAWAIIAN NU`HA's case
GetHuman: ~HAWAIIAN NU`HA - can you tell our other NET 10 customers when your case took place?
~HAWAIIAN NU`HA: Yup. It was late at night, on November 25th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~HAWAIIAN NU`HA a list of common NET 10 problems)
~HAWAIIAN NU`HA: "Billing" was why I was trying to call.
~HAWAIIAN NU`HA's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAWAIIAN NU`HA: I have been having an issue regarding reactivating my net** phone and even after paying $**.** for a plan it has been over a week and no solution and still out of my money. Still no sim card for my net** phone and no refund to my credit card
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~HAWAIIAN NU`HA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAWAIIAN NU`HA: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~HAWAIIAN NU`HA: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~HAWAIIAN NU`HA: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAWAIIAN NU`HA taken from his NET 10 customer service problem that occurred on November 25th, 2017.