NET 10: I purchase **.** in airtime cards and didnt rea...
A NET 10 customer review by GetHuman user ~irritated as heck from November 25th, 2017
Background on ~irritated as heck's case
GetHuman: ~irritated as heck - can you tell our other NET 10 customers when your case took place?
~irritated as heck: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~irritated as heck a list of common NET 10 problems)
~irritated as heck: "Refund" was why I was trying to call.
~irritated as heck's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irritated as heck: I purchase **.** in airtime cards and didnt realize I purchase the wrong cards that were not compatible for my phone. The customer service rep named Moh was rude and not help at all to me. When I ask to speak to his manager he told me he was a manager and next time pay attention to what I am purchasing because they could only credit me ** days of service so I just wasted my hard earned money to make my kids happy for Christmas. Now I'm forced to give my kids their new phones but only one is activated till me next payday. By the way I was on hold waiting for a supervisor for over an hour which I never got to speak to because Moh hung up on me. The whole time I was on hold I could here him and his co workers laughing and talking in there language( so rude) wont recommend this service to my enemy go elsewhere when looking for prepaid phone service they might appreciate you and your money better.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~irritated as heck: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irritated as heck: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~irritated as heck: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~irritated as heck: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irritated as heck taken from his NET 10 customer service problem that occurred on November 24th, 2017.