NET 10: This is to me by far one of the most terrible p...
A NET 10 customer review by GetHuman user ~Art A from November 27th, 2017
Background on ~Art A's case
GetHuman: ~Art A - can you tell our other NET 10 customers when your case took place?
~Art A: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Art A a list of common NET 10 problems)
~Art A: "Transfer Service" was why I was trying to call.
~Art A's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Art A: This is to me by far one of the most terrible phone companies out there. I cancelled their service a few months ago due to bad quality customer service. I transferred my phone number to the new company. After a few months, I made the mistake of trying to add a back up phone for my children and have a new number connected with it. Instead of giving me a new number, Net** ported my previous phone number from my new company and closed my phone account with the new company. When I told them that I did not intend to have my number ported, and that I only wanted a new number, they gave me a new number. What I later found out is that they had ported my phone number from the other company and the other company closed my account. Now neither company can give me my phone number back. My number is in limbo and no one can contact me. I spent * hours trying to come up with a solution, and Net** says there is nothing they can do because the number they ported in is no longer active. I currently have
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Art A: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Art A: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Art A: For that I would say four out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Art A: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Art A taken from his NET 10 customer service problem that occurred on November 23rd, 2017.