NET 10: One of the best tech support experiences I've e...
A NET 10 customer review by GetHuman user ~Patrick Williams from November 14th, 2017
Background on ~Patrick Williams's case
GetHuman: ~Patrick Williams - can you tell our other NET 10 customers when your case took place?
~Patrick Williams: Yeah. It was late at night, on November 5th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Patrick Williams a list of common NET 10 problems)
~Patrick Williams: "Refund" was why I was trying to call.
~Patrick Williams's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patrick Williams: One of the best tech support experiences I've ever been blessed with. Very helpful, very knowledgeable, and I could understand everything she said and she understood everything I said.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Patrick Williams: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patrick Williams: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Patrick Williams: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Patrick Williams: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patrick Williams taken from his NET 10 customer service problem that occurred on November 5th, 2017.