NFL Shop: Infant customized jersey looked great, but the...
A NFL Shop customer review by GetHuman user GetHuman-403289 from November 27th, 2017
Background on GetHuman-403289's case
GetHuman: GetHuman-403289 - can you tell our other NFL Shop customers when your case took place?
GetHuman-403289: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to NFL Shop, and if so, how?
GetHuman: And which of these common NFL Shop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403289 a list of common NFL Shop problems)
GetHuman-403289: "Cancel order" was why I was trying to call.
GetHuman-403289's review of NFL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NFL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403289: Infant customized jersey looked great, but the **ers logo on the front was somewhat distorted possibly due to the jersey size. I called, held for * min and they're shipping me a new one before they even receive the old one. Great service!
GetHuman: Let's quantify your experience contacting NFL Shop. On a scale of 1 to 5, how easy is it go get help on a NFL Shop problem?
GetHuman-403289: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403289: I'd give them a five out of five on communication.
GetHuman: And what about NFL Shop's ability to quickly and effectively address your problem?
GetHuman-403289: For that I would say three out of five.
GetHuman: And finally- any advice for other NFL Shop customers?
GetHuman-403289: Call them early in the day or late. Don't forget any personal or account information you might need for NFL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403289 taken from his NFL Shop customer service problem that occurred on November 21st, 2017.