NFLShop.com: NFL Shop sent wrong jacket. Trying to get jacke...
A NFLShop.com customer review by GetHuman user ~chapbird from November 20th, 2017
Background on ~chapbird's case
GetHuman: ~chapbird - can you tell our other NFLShop.com customers when your case took place?
~chapbird: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to NFLShop.com, and if so, how?
GetHuman: And which of these common NFLShop.com customer issues best describes the reason you wanted to talk to them?
(Shows ~chapbird a list of common NFLShop.com problems)
~chapbird: "Track order" was why I was trying to call.
~chapbird's review of NFLShop.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NFLShop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chapbird: NFL Shop sent wrong jacket. Trying to get jacket for NFC championship. After long wait was told the right one would be fed ex'd in time for flight to game. It didn't arrive and was not at the house when I got back. When I called customer service they said they didn't have the right size in stock. But they verified they had it in stock before correcting the order. No phone call saying I wouldn't receive it, nothing. So spent thousands flying to game without team gear to wear!!!
GetHuman: Let's quantify your experience contacting NFLShop.com. On a scale of 1 to 5, how easy is it go get help on a NFLShop.com problem?
~chapbird: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chapbird: I'd give them a two out of five on communication.
GetHuman: And what about NFLShop.com's ability to quickly and effectively address your problem?
~chapbird: For that I would say five out of five.
GetHuman: And finally- any advice for other NFLShop.com customers?
~chapbird: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for NFLShop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chapbird taken from his NFLShop.com customer service problem that occurred on November 13th, 2017.