NHL Shop: They have a ** hour turn-around time on getting...
A NHL Shop customer review by GetHuman user GetHuman-350827 from November 8th, 2017
Background on GetHuman-350827's case
GetHuman: GetHuman-350827 - can you tell our other NHL Shop customers when your case took place?
GetHuman-350827: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to NHL Shop, and if so, how?
GetHuman: And which of these common NHL Shop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350827 a list of common NHL Shop problems)
GetHuman-350827: "Make a purchase" was why I was trying to call.
GetHuman-350827's review of NHL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NHL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350827: They have a ** hour turn-around time on getting back to you about problems. Processing time is outrageously long. Customer service people are polite but totally unhelpful. Shop elsewhere for NHL gear.
GetHuman: Let's quantify your experience contacting NHL Shop. On a scale of 1 to 5, how easy is it go get help on a NHL Shop problem?
GetHuman-350827: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350827: I'd give them a five out of five on communication.
GetHuman: And what about NHL Shop's ability to quickly and effectively address your problem?
GetHuman-350827: For that I would say five out of five.
GetHuman: And finally- any advice for other NHL Shop customers?
GetHuman-350827: Call them early in the day or late. Don't forget any personal or account information you might need for NHL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350827 taken from his NHL Shop customer service problem that occurred on November 6th, 2017.
NHL Shop
5.00 of 5 stars | 10 reviews
GetHuman-350827's NHL Shop Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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