NVIDIA: I buy a gaming notebook. that had watchdog offe...
A NVIDIA customer review by GetHuman user ~savecityofheroes from November 23rd, 2017
Background on ~savecityofheroes's case
GetHuman: ~savecityofheroes - can you tell our other NVIDIA customers when your case took place?
~savecityofheroes: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to NVIDIA, and if so, how?
GetHuman: And which of these common NVIDIA customer issues best describes the reason you wanted to talk to them?
(Shows ~savecityofheroes a list of common NVIDIA problems)
~savecityofheroes: "Complaint" was why I was trying to call.
~savecityofheroes's review of NVIDIA customer service
GetHuman: So how would you sum up your experience for GetHuman's NVIDIA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~savecityofheroes: I buy a gaming notebook. that had watchdog offer when the graphic card is installed. the code is fake. the time expired they take forever to replace the code. the download failed. I had to buy a new hard drive due to the Watch Dog killed the hard drive and now I cannot download the game again. no phone support at all on my time off from work ****
GetHuman: Let's quantify your experience contacting NVIDIA. On a scale of 1 to 5, how easy is it go get help on a NVIDIA problem?
~savecityofheroes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~savecityofheroes: I'd give them a one out of five on communication.
GetHuman: And what about NVIDIA's ability to quickly and effectively address your problem?
~savecityofheroes: For that I would say two out of five.
GetHuman: And finally- any advice for other NVIDIA customers?
~savecityofheroes: Call them early in the day or late. Don't forget any personal or account information you might need for NVIDIA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~savecityofheroes taken from his NVIDIA customer service problem that occurred on November 19th, 2017.