Nashville Electric Services: Y'all need better numbers this is some...

A Nashville Electric Services customer review by GetHuman user GetHuman-224229 from November 16th, 2017

Background on GetHuman-224229's case

GetHuman: GetHuman-224229 - can you tell our other Nashville Electric Services customers when your case took place?
GetHuman-224229: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Nashville Electric Services, and if so, how?
GetHuman-224229: I used the 615-736-6900 number I found for on the GetHuman Nashville Electric Services customer phone number page I was on: Nashville Electric Services Customer Service Phone Number
GetHuman: And which of these common Nashville Electric Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224229 a list of common Nashville Electric Services problems)
GetHuman-224229: "Setup service" was why I was trying to call.

GetHuman-224229's review of Nashville Electric Services customer service

GetHuman: So how would you sum up your experience for GetHuman's Nashville Electric Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224229: Y'all need better numbers this is some ******** nobody that's paying the bill every month on time shouldn't have to wait for y'all we have a power outage cause someone hit the **** pole and y'all got an automated answering service u can't be serious y'all are the worst *********** ever in history I have kids and an elderly man in my home and y'all have an automated service line
GetHuman: Let's quantify your experience contacting Nashville Electric Services. On a scale of 1 to 5, how easy is it go get help on a Nashville Electric Services problem?
GetHuman-224229: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224229: I'd give them a one out of five on communication.
GetHuman: And what about Nashville Electric Services's ability to quickly and effectively address your problem?
GetHuman-224229: For that I would say one out of five.
GetHuman: And finally- any advice for other Nashville Electric Services customers?
GetHuman-224229: Call them early in the day or late. Don't forget any personal or account information you might need for Nashville Electric Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224229 taken from his Nashville Electric Services customer service problem that occurred on November 13th, 2017.

Nashville Electric Services

1.50 of 5 stars | 16 reviews

GetHuman-224229's Nashville Electric Services Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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