NatWest Visa (UK): They said the wait was because of the volume of...
A NatWest Visa (UK) customer review by GetHuman user ~maninbag from October 27th, 2017
Background on ~maninbag's case
GetHuman: ~maninbag - can you tell our other NatWest Visa (UK) customers when your case took place?
~maninbag: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to NatWest Visa (UK), and if so, how?
GetHuman: And which of these common NatWest Visa (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~maninbag a list of common NatWest Visa (UK) problems)
~maninbag: "Lower my rate" was why I was trying to call.
~maninbag's review of NatWest Visa (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's NatWest Visa (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maninbag: They said the wait was because of the volume of calls following the recent letter they had sent out.*Letter was reducing credit limit (as it isn't used), this is following them increasing the limit * times since I asked them to reduce it. They were unable to explain, just read from script.
GetHuman: Let's quantify your experience contacting NatWest Visa (UK). On a scale of 1 to 5, how easy is it go get help on a NatWest Visa (UK) problem?
~maninbag: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maninbag: I'd give them a three out of five on communication.
GetHuman: And what about NatWest Visa (UK)'s ability to quickly and effectively address your problem?
~maninbag: For that I would say one out of five.
GetHuman: And finally- any advice for other NatWest Visa (UK) customers?
~maninbag: Call them early in the day or late. Don't forget any personal or account information you might need for NatWest Visa (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maninbag taken from his NatWest Visa (UK) customer service problem that occurred on October 25th, 2017.
NatWest Visa (UK)
1.00 of 5 stars | 5 reviews
~maninbag's NatWest Visa (UK) Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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