NationStar Mortgage: It takes forever to get a response from these p...
A NationStar Mortgage customer review by GetHuman user ~Robin12046 from November 27th, 2017
Background on ~Robin12046's case
GetHuman: ~Robin12046 - can you tell our other NationStar Mortgage customers when your case took place?
~Robin12046: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin12046 a list of common NationStar Mortgage problems)
~Robin12046: "Update account information" was why I was trying to call.
~Robin12046's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin12046: It takes forever to get a response from these people. Have been trying to assume a mortgage since *********. Was told **-** days. As of today, almost * months and cannot contact the "assumptions" department.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Robin12046: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin12046: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Robin12046: For that I would say five out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Robin12046: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin12046 taken from his NationStar Mortgage customer service problem that occurred on November 22nd, 2017.