NationStar Mortgage: Worse bank ever, they constantly mess up paymen...
A NationStar Mortgage customer review by GetHuman user ~Nationstart mtg holder from November 26th, 2017
Background on ~Nationstart mtg holder's case
GetHuman: ~Nationstart mtg holder - can you tell our other NationStar Mortgage customers when your case took place?
~Nationstart mtg holder: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Nationstart mtg holder a list of common NationStar Mortgage problems)
~Nationstart mtg holder: "Repayment question" was why I was trying to call.
~Nationstart mtg holder's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nationstart mtg holder: Worse bank ever, they constantly mess up payments, no response, this bank will be your worse nightmare and will ruin your credit
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Nationstart mtg holder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nationstart mtg holder: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Nationstart mtg holder: For that I would say two out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Nationstart mtg holder: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nationstart mtg holder taken from his NationStar Mortgage customer service problem that occurred on November 21st, 2017.