National Geographic Society: This number was a very pleasant surprise. I nee...
A National Geographic Society customer review by GetHuman user GetHuman-79612 from November 16th, 2017
Background on GetHuman-79612's case
GetHuman: GetHuman-79612 - can you tell our other National Geographic Society customers when your case took place?
GetHuman-79612: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to National Geographic Society, and if so, how?
GetHuman: And which of these common National Geographic Society customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79612 a list of common National Geographic Society problems)
GetHuman-79612: "Delivery problem" was why I was trying to call.
GetHuman-79612's review of National Geographic Society customer service
GetHuman: So how would you sum up your experience for GetHuman's National Geographic Society customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79612: This number was a very pleasant surprise. I needed aid in sending gift sub to friend in foreign country. Made very easy with the help of the Customer Service representative. There was no option online through either US*Canada site, nor UK site, and I was getting quite frustrated. I highly recommend this telephone option as the issue was taken care of in less than five minutes. Plus, I was connected to the Customer Service very quickly, and it was answered in less than one minute. Excellent service!
GetHuman: Let's quantify your experience contacting National Geographic Society. On a scale of 1 to 5, how easy is it go get help on a National Geographic Society problem?
GetHuman-79612: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79612: I'd give them a two out of five on communication.
GetHuman: And what about National Geographic Society's ability to quickly and effectively address your problem?
GetHuman-79612: For that I would say three out of five.
GetHuman: And finally- any advice for other National Geographic Society customers?
GetHuman-79612: Call them early in the day or late. Don't forget any personal or account information you might need for National Geographic Society to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79612 taken from his National Geographic Society customer service problem that occurred on November 14th, 2017.