National Geographic Society: * no longer direct to human, but phone tree was...

A National Geographic Society customer review by GetHuman user ~Anonymous from November 15th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other National Geographic Society customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to National Geographic Society, and if so, how?
~Anonymous: I used the 800-647-5463 number I found for on the GetHuman National Geographic Society customer phone number page I was on: National Geographic Society Customer Service Phone Number
GetHuman: And which of these common National Geographic Society customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common National Geographic Society problems)
~Anonymous: "Cancel subscription" was why I was trying to call.

~Anonymous's review of National Geographic Society customer service

GetHuman: So how would you sum up your experience for GetHuman's National Geographic Society customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: * no longer direct to human, but phone tree was ok and reached a person easily. They combined the two subscriptions like I wanted.
GetHuman: Let's quantify your experience contacting National Geographic Society. On a scale of 1 to 5, how easy is it go get help on a National Geographic Society problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about National Geographic Society's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other National Geographic Society customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for National Geographic Society to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his National Geographic Society customer service problem that occurred on November 6th, 2017.

National Geographic Society

4.00 of 5 stars | 17 reviews

~Anonymous's National Geographic Society Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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