National Geographic Store: You lost a sale of $*** * because you could or...
A National Geographic Store customer review by GetHuman user ~Ace from November 19th, 2017
Background on ~Ace's case
GetHuman: ~Ace - can you tell our other National Geographic Store customers when your case took place?
~Ace: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to National Geographic Store, and if so, how?
GetHuman: And which of these common National Geographic Store customer issues best describes the reason you wanted to talk to them?
(Shows ~Ace a list of common National Geographic Store problems)
~Ace: "Change order" was why I was trying to call.
~Ace's review of National Geographic Store customer service
GetHuman: So how would you sum up your experience for GetHuman's National Geographic Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ace: You lost a sale of $*** * because you could or would not offer free shipping. It said it expired yesterday but, catalog didn't mention it anywhere. Thanks for saving me $$
GetHuman: Let's quantify your experience contacting National Geographic Store. On a scale of 1 to 5, how easy is it go get help on a National Geographic Store problem?
~Ace: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ace: I'd give them a four out of five on communication.
GetHuman: And what about National Geographic Store's ability to quickly and effectively address your problem?
~Ace: For that I would say five out of five.
GetHuman: And finally- any advice for other National Geographic Store customers?
~Ace: Call them early in the day or late. Don't forget any personal or account information you might need for National Geographic Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ace taken from his National Geographic Store customer service problem that occurred on November 17th, 2017.
National Geographic Store
3.00 of 5 stars | 1 reviews
~Ace's National Geographic Store Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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