National Grid: I used the service that has them call you back...
A National Grid customer review by GetHuman user ~selkie305 from November 26th, 2017
Background on ~selkie305's case
GetHuman: ~selkie305 - can you tell our other National Grid customers when your case took place?
~selkie305: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~selkie305 a list of common National Grid problems)
~selkie305: "Setup service" was why I was trying to call.
~selkie305's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~selkie305: I used the service that has them call you back, and that was excellent. However, you gave a number for a direct connection to a human at National Grid, but it was a number for their Massachusetts office and I live in NYC. They transferred me to the right operator here. So I was finally able to talk to someone, but I think you could state whether a certain number is only for one region, and list numbers for other regions.
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~selkie305: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~selkie305: I'd give them a five out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~selkie305: For that I would say two out of five.
GetHuman: And finally- any advice for other National Grid customers?
~selkie305: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~selkie305 taken from his National Grid customer service problem that occurred on November 17th, 2017.