National Grid: I was attended for somebody with a very high di...
A National Grid customer review by GetHuman user ~Jorge Martinez from November 17th, 2017
Background on ~Jorge Martinez's case
GetHuman: ~Jorge Martinez - can you tell our other National Grid customers when your case took place?
~Jorge Martinez: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~Jorge Martinez a list of common National Grid problems)
~Jorge Martinez: "Complaint" was why I was trying to call.
~Jorge Martinez's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jorge Martinez: I was attended for somebody with a very high disrespect for a customer and when I ask for a supervisor put me on hold and later hung up the call*Very poor attention
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Jorge Martinez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jorge Martinez: I'd give them a two out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Jorge Martinez: For that I would say five out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Jorge Martinez: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jorge Martinez taken from his National Grid customer service problem that occurred on November 13th, 2017.