National Grid: Last week I called to indicate that my mom was...
A National Grid customer review by GetHuman user ~frustrated from November 10th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other National Grid customers when your case took place?
~frustrated: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common National Grid problems)
~frustrated: "Cancel service" was why I was trying to call.
~frustrated's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: Last week I called to indicate that my mom was on ** hour oxygen and wanted to update their records in case of emergency. They took the information and said they would contact the doctor to confirm. Now when I call to check to see if it is all set up they say they can't talk to me. I think that is very ridiculous. My mother is not in the shape to talk to them so now what? I call in and say I am my mother? Probably.
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~frustrated: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a three out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other National Grid customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his National Grid customer service problem that occurred on November 1st, 2017.