National Grid: Stuck on the phone for long periods of time. I...
A National Grid customer review by GetHuman user GetHuman-260663 from November 26th, 2017
Background on GetHuman-260663's case
GetHuman: GetHuman-260663 - can you tell our other National Grid customers when your case took place?
GetHuman-260663: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260663 a list of common National Grid problems)
GetHuman-260663: "Meter reading" was why I was trying to call.
GetHuman-260663's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260663: Stuck on the phone for long periods of time. I have to freeze for a week at my apartment because they can't get to me for * days. After I already called to cancel them shutting off the gas because I wasn't leaving the apartment yet. Could home from work no call about them turning off the gas or anything... Find I have no heat... Really national grid... I tell them I have baseboard water heat and I need the gas turned back on. Sorry we can't help you for a week after I already called and canceled the appointment. For their mistake they said doesn't exist and I'm delillusionsal basically. National grid is terrible and I wish their was another service I could deal with in upstate New York. Hopefully my pipes don't burst... Thanks national grid for your help.
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
GetHuman-260663: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260663: I'd give them a five out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
GetHuman-260663: For that I would say three out of five.
GetHuman: And finally- any advice for other National Grid customers?
GetHuman-260663: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260663 taken from his National Grid customer service problem that occurred on November 24th, 2017.