National Grid: The automated customer service only works at al...
A National Grid customer review by GetHuman user ~Mike from November 27th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other National Grid customers when your case took place?
~Mike: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to National Grid, and if so, how?
~Mike: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
Shows ~Mike a list of common National Grid problems
~Mike: "Setup Payment Arrangement" was why I was trying to call.
~Mike's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: The automated customer service only works at all IF the purpose of the call is one the system recognizes, otherwise it's USELESS!
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Mike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Mike: For that I would say three out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his National Grid customer service problem that occurred on November 21st, 2017.
2.60 of 5 stars | 149 reviewsNational Grid ReviewsNational Grid's Phone NumberAll National Grid contact infoGeneral National Grid customer service info
~Mike's National Grid Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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