National Grid: They let be back date to the start of the month...

A National Grid customer review by GetHuman user ~kenmore/west sidebuff from November 16th, 2017

Background on ~kenmore/west sidebuff's case

GetHuman: ~kenmore/west sidebuff - can you tell our other National Grid customers when your case took place?
~kenmore/west sidebuff: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to National Grid, and if so, how?
~kenmore/west sidebuff: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~kenmore/west sidebuff a list of common National Grid problems)
~kenmore/west sidebuff: "Setup Service" was why I was trying to call.

~kenmore/west sidebuff's review of National Grid customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenmore/west sidebuff: They let be back date to the start of the month, when I set up service. Now that I am cancelling service they wont back to the day I left. there swas no usage and they charged $**.xx for each no use month. I charged my ncell phone once and it added about a *.** to my monthly bill.
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~kenmore/west sidebuff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenmore/west sidebuff: I'd give them a two out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~kenmore/west sidebuff: For that I would say three out of five.
GetHuman: And finally- any advice for other National Grid customers?
~kenmore/west sidebuff: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenmore/west sidebuff taken from his National Grid customer service problem that occurred on November 11th, 2017.

National Grid

2.60 of 5 stars | 149 reviews

~kenmore/west sidebuff's National Grid Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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