National Grid: Was transferring an account into my name. The g...

A National Grid customer review by GetHuman user ~Lewis Co NY native from November 17th, 2017

Background on ~Lewis Co NY native's case

GetHuman: ~Lewis Co NY native - can you tell our other National Grid customers when your case took place?
~Lewis Co NY native: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to National Grid, and if so, how?
~Lewis Co NY native: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~Lewis Co NY native a list of common National Grid problems)
~Lewis Co NY native: "Pay Bill" was why I was trying to call.

~Lewis Co NY native's review of National Grid customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lewis Co NY native: Was transferring an account into my name. The girl made it so simple* she was efficient and pleasant. I can be an impatient person dealing with utilities! This was such a nice experience!
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Lewis Co NY native: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lewis Co NY native: I'd give them a three out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Lewis Co NY native: For that I would say four out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Lewis Co NY native: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lewis Co NY native taken from his National Grid customer service problem that occurred on November 8th, 2017.

National Grid

2.60 of 5 stars | 149 reviews

~Lewis Co NY native's National Grid Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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