National Grid: We have to call for rental issues *-** times a...
A National Grid customer review by GetHuman user ~Jose from November 27th, 2017
Background on ~Jose's case
GetHuman: ~Jose - can you tell our other National Grid customers when your case took place?
~Jose: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~Jose a list of common National Grid problems)
~Jose: "Pay Bill" was why I was trying to call.
~Jose's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jose: We have to call for rental issues *-** times a month Once you get thru the automated prompts **** times the CSR's do a good job. Sometimes the one in ** needs a little direction or reminder to be nice.
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Jose: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jose: I'd give them a four out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Jose: For that I would say three out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Jose: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jose taken from his National Grid customer service problem that occurred on November 26th, 2017.