National Visa Center: Every time I contact the people at the NVC I ha...
A National Visa Center customer review by GetHuman user ~Anonymous from November 12th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other National Visa Center customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to National Visa Center, and if so, how?
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common National Visa Center problems)
~Anonymous: "Missing Order" was why I was trying to call.
~Anonymous's review of National Visa Center customer service
GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Every time I contact the people at the NVC I have to wait for long periods of time before I can even speak to a person. And when I finally do get an actual person on the phone they act very impatient and fail to take the time to even understand my query. Seriously, people going through the Visa process are taking a huge step in their lives and want to make sure everything is going well, but these folks don't seem to care at all.
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his National Visa Center customer service problem that occurred on November 4th, 2017.