National Visa Center: I always call twice every ** days after I send...
A National Visa Center customer review by GetHuman user GetHuman-stefany from November 29th, 2017
Background on GetHuman-stefany's case
GetHuman: GetHuman-stefany - can you tell our other National Visa Center customers when your case took place?
GetHuman-stefany: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to National Visa Center, and if so, how?
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-stefany a list of common National Visa Center problems)
GetHuman-stefany: "Account Setup" was why I was trying to call.
GetHuman-stefany's review of National Visa Center customer service
GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-stefany: I always call twice every ** days after I send papers out to them and the two of the operators say different things! IF we are calling is because we need somebody to tell us exactly what we need to send them in case something is missing plus they always want to hang up on you right away after you waited an hour to contact them! they should care more about this process because is not free we are paying money to complete those cases I found that unfair this poor quality of customer service.
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
GetHuman-stefany: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-stefany: I'd give them a three out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
GetHuman-stefany: For that I would say one out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
GetHuman-stefany: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-stefany taken from his National Visa Center customer service problem that occurred on November 24th, 2017.