National Visa Center: nvc needs to hire more people
A National Visa Center customer review by GetHuman user GetHuman-chggirl from November 29th, 2017
Background on GetHuman-chggirl's case
GetHuman: GetHuman-chggirl - can you tell our other National Visa Center customers when your case took place?
GetHuman-chggirl: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to National Visa Center, and if so, how?
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-chggirl a list of common National Visa Center problems)
GetHuman-chggirl: "Missing Order" was why I was trying to call.
GetHuman-chggirl's review of National Visa Center customer service
GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-chggirl: nvc needs to hire more people
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-chggirl: I call every day and I get all customer service are busy now try your call later, I redial and redial then I get your wait time is ** minutes I wait then when my ** minutes are over I get a hung up then I dial again and do the same all over still no answer for the past six months I have been trying to get a hold of some one to give me an answer
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
GetHuman-chggirl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-chggirl: I'd give them a one out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
GetHuman-chggirl: For that I would say two out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
GetHuman-chggirl: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-chggirl taken from his National Visa Center customer service problem that occurred on November 19th, 2017.