National Visa Center: I called this line several times and waited on...
A National Visa Center customer review by GetHuman user GetHuman-228976 from November 26th, 2017
Background on GetHuman-228976's case
GetHuman: GetHuman-228976 - can you tell our other National Visa Center customers when your case took place?
GetHuman-228976: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to National Visa Center, and if so, how?
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228976 a list of common National Visa Center problems)
GetHuman-228976: "Account Setup" was why I was trying to call.
GetHuman-228976's review of National Visa Center customer service
GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228976: I called this line several times and waited on the line for each call for ** minutes. Got the first customer service and he said he will transfer me to a specialist to ask my question. He cut off the line instead of transferring me. I called the line several times and my call was constantly cut** off. I finally succeeded to hear the phone ring but it cut off again. I called back again and waited for ** minutes. Another customer service finally answered and I told her reason for my call. She told me she's transferring me to a specialist to ask my question. Instead of transferring me she too dropped my call just as the first person did. This is inhuman treatment which I believe nobody should do not to talk of people serving the public. I'm so disappointed with this service.
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
GetHuman-228976: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228976: I'd give them a one out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
GetHuman-228976: For that I would say one out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
GetHuman-228976: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228976 taken from his National Visa Center customer service problem that occurred on November 21st, 2017.