Nautilus: rep picked up right away Put on hold for a few...
A Nautilus customer review by GetHuman user ~fudzo from November 9th, 2017
Background on ~fudzo's case
GetHuman: ~fudzo - can you tell our other Nautilus customers when your case took place?
~fudzo: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Nautilus, and if so, how?
GetHuman: And which of these common Nautilus customer issues best describes the reason you wanted to talk to them?
(Shows ~fudzo a list of common Nautilus problems)
~fudzo: "Make a purchase" was why I was trying to call.
~fudzo's review of Nautilus customer service
GetHuman: So how would you sum up your experience for GetHuman's Nautilus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fudzo: rep picked up right away Put on hold for a few minutes while he (Max) found the order and corrected problem. Very happy
GetHuman: Let's quantify your experience contacting Nautilus. On a scale of 1 to 5, how easy is it go get help on a Nautilus problem?
~fudzo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fudzo: I'd give them a five out of five on communication.
GetHuman: And what about Nautilus's ability to quickly and effectively address your problem?
~fudzo: For that I would say five out of five.
GetHuman: And finally- any advice for other Nautilus customers?
~fudzo: Call them early in the day or late. Don't forget any personal or account information you might need for Nautilus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fudzo taken from his Nautilus customer service problem that occurred on November 4th, 2017.