Navient: Got an initial quick answer but when I was tran...
A Navient customer review by GetHuman user GetHuman-281309 from November 21st, 2017
Background on GetHuman-281309's case
GetHuman: GetHuman-281309 - can you tell our other Navient customers when your case took place?
GetHuman-281309: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-281309 a list of common Navient problems)
GetHuman-281309: "Payment Arrangement" was why I was trying to call.
GetHuman-281309's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-281309: Got an initial quick answer but when I was transfered to have a question answered I had to go through prompts that did not fit any questions that I had. It started off hopeful then quickly resorted to the usual frustrating wait. Makes my blood boil. Then I have to listen to all this choreographed niceties from people who barely speak english. Outsourcing at its best. Just let me ask the question I need to ask!. ANSWER THE PHONE!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
GetHuman-281309: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-281309: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
GetHuman-281309: For that I would say one out of five.
GetHuman: And finally- any advice for other Navient customers?
GetHuman-281309: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-281309 taken from his Navient customer service problem that occurred on November 13th, 2017.