Navient: The person I spoke with was not helpful. I did...
A Navient customer review by GetHuman user GetHuman-297796 from October 29th, 2017
Background on GetHuman-297796's case
GetHuman: GetHuman-297796 - can you tell our other Navient customers when your case took place?
GetHuman-297796: Sure. It was evening, on October 20th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297796 a list of common Navient problems)
GetHuman-297796: "Renegotiate Repayments" was why I was trying to call.
GetHuman-297796's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297796: The person I spoke with was not helpful. I did everything they request and because of an error on their end, I have to resubmit the paperwork again!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
GetHuman-297796: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297796: I'd give them a one out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
GetHuman-297796: For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
GetHuman-297796: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297796 taken from his Navient customer service problem that occurred on October 20th, 2017.