Navient: No communicaion the next representative NEVER a...
A Navient customer review by GetHuman user ~frusteated customer from November 17th, 2017
Background on ~frusteated customer's case
GetHuman: ~frusteated customer - can you tell our other Navient customers when your case took place?
~frusteated customer: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~frusteated customer a list of common Navient problems)
~frusteated customer: "Repayment question" was why I was trying to call.
~frusteated customer's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frusteated customer: No communicaion the next representative NEVER answered my call...... I as I work in an open office i cant have them call me back at their convenience.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~frusteated customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frusteated customer: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~frusteated customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Navient customers?
~frusteated customer: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frusteated customer taken from his Navient customer service problem that occurred on November 12th, 2017.