Navient: SallieMae is a scam. "Kelly Thomas" called and...
A Navient customer review by GetHuman user ~Angry Dad! from November 14th, 2017
Background on ~Angry Dad!'s case
GetHuman: ~Angry Dad! - can you tell our other Navient customers when your case took place?
~Angry Dad!: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Dad! a list of common Navient problems)
~Angry Dad!: "Eligibility question" was why I was trying to call.
~Angry Dad!'s review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Dad!: SallieMae is a scam. "Kelly Thomas" called and left a message to call her back. Guess what? There isn't any "Kelly"! They lied to me!And then passed me through * more operators and refused to allow me to speak to a manager. If I knew then, what I know now, I NEVER would have considered SallieMae for an educational loan for my child. STAY AWAY FROM SALLIE MAE!!!!!!!!!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Angry Dad!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Dad!: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Angry Dad!: For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
~Angry Dad!: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Dad! taken from his Navient customer service problem that occurred on November 6th, 2017.