Navient: I spoke to a worthless human being (?) whose at...
A Navient customer review by GetHuman user ~Defrauded Borrower from November 19th, 2017
Background on ~Defrauded Borrower's case
GetHuman: ~Defrauded Borrower - can you tell our other Navient customers when your case took place?
~Defrauded Borrower: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Defrauded Borrower a list of common Navient problems)
~Defrauded Borrower: "Extension" was why I was trying to call.
~Defrauded Borrower's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Defrauded Borrower: I spoke to a worthless human being (?) whose attempts to change my basic understanding of mathematics verged on gaslighting.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Defrauded Borrower: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Defrauded Borrower: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Defrauded Borrower: For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
~Defrauded Borrower: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Defrauded Borrower taken from his Navient customer service problem that occurred on November 17th, 2017.