Navient: Received a VM message. Couldn't make out who i...
A Navient customer review by GetHuman user ~jerry1 from November 14th, 2017
Background on ~jerry1's case
GetHuman: ~jerry1 - can you tell our other Navient customers when your case took place?
~jerry1: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~jerry1 a list of common Navient problems)
~jerry1: "Repayment question" was why I was trying to call.
~jerry1's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerry1: Received a VM message. Couldn't make out who it was from. The only part of the message was call this *... I Googled it to find it was Sallie Mae. Terrible cust. svc.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~jerry1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerry1: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~jerry1: For that I would say two out of five.
GetHuman: And finally- any advice for other Navient customers?
~jerry1: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerry1 taken from his Navient customer service problem that occurred on November 8th, 2017.