Navient: Request to fix credit report**Jeff is who I spo...
A Navient customer review by GetHuman user ~SS from November 16th, 2017
Background on ~SS's case
GetHuman: ~SS - can you tell our other Navient customers when your case took place?
~SS: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~SS a list of common Navient problems)
~SS: "Renegotiate Repayments" was why I was trying to call.
~SS's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SS: Request to fix credit report**Jeff is who I spoke to at *:**.*Told me to send letter and credit report Sallie Mae to service department. I ask to speak to his supervisor so maybe this could be taken care of over the phone. I was put on hold for * mins. **I hung up and call *** ***-****.*Kaqsacu answered and sent me to customer service I waited and answered many questions and then there was a call error it disconnected * mins on this one.**Melonie answered fro the number listed above. I explained every thing that has happened. I asked her to put me thru to a person in the US. She put me on hold to check our loan account. She transfered me to customer service and said she would stayed on the line. She did not stay on the line so I had to go thru the same process again.**Annid- answered *:** I answered all the same questions again. I explained that Sallie Mae was suppose to change the reporting after we made consecutive payments on time. She didn't want to transfer me to her supervisor
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~SS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SS: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~SS: For that I would say four out of five.
GetHuman: And finally- any advice for other Navient customers?
~SS: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SS taken from his Navient customer service problem that occurred on November 15th, 2017.