Navy Federal Credit Union: Horrible customer service. They act like the ph...
A Navy Federal Credit Union customer review by GetHuman user ~David K from November 14th, 2017
Background on ~David K's case
GetHuman: ~David K - can you tell our other Navy Federal Credit Union customers when your case took place?
~David K: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Navy Federal Credit Union, and if so, how?
GetHuman: And which of these common Navy Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~David K a list of common Navy Federal Credit Union problems)
~David K: "Question" was why I was trying to call.
~David K's review of Navy Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Navy Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David K: Horrible customer service. They act like the phone numbers to reps and branchs are national secrets.
GetHuman: Let's quantify your experience contacting Navy Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Navy Federal Credit Union problem?
~David K: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David K: I'd give them a two out of five on communication.
GetHuman: And what about Navy Federal Credit Union's ability to quickly and effectively address your problem?
~David K: For that I would say three out of five.
GetHuman: And finally- any advice for other Navy Federal Credit Union customers?
~David K: Call them early in the day or late. Don't forget any personal or account information you might need for Navy Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David K taken from his Navy Federal Credit Union customer service problem that occurred on November 9th, 2017.