Navy Federal Credit Union: They used to provide good customer service. Tod...

A Navy Federal Credit Union customer review by GetHuman user ~Not Happy with NFCU from November 21st, 2017

Background on ~Not Happy with NFCU's case

GetHuman: ~Not Happy with NFCU - can you tell our other Navy Federal Credit Union customers when your case took place?
~Not Happy with NFCU: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Navy Federal Credit Union, and if so, how?
~Not Happy with NFCU: I used the 888-842-6328 number I found for on the GetHuman Navy Federal Credit Union customer phone number page I was on: Navy Federal Credit Union Customer Service Phone Number
GetHuman: And which of these common Navy Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy with NFCU a list of common Navy Federal Credit Union problems)
~Not Happy with NFCU: "Question" was why I was trying to call.

~Not Happy with NFCU's review of Navy Federal Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Navy Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy with NFCU: They used to provide good customer service. Today I called * times and got * stupid, rude, insulting employees. Two of them immediately hung up on me, when I didn't immediately answer their questions. Nasty people! I'm now going to the ATM to start withdrawing my money.
GetHuman: Let's quantify your experience contacting Navy Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Navy Federal Credit Union problem?
~Not Happy with NFCU: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy with NFCU: I'd give them a five out of five on communication.
GetHuman: And what about Navy Federal Credit Union's ability to quickly and effectively address your problem?
~Not Happy with NFCU: For that I would say three out of five.
GetHuman: And finally- any advice for other Navy Federal Credit Union customers?
~Not Happy with NFCU: Call them early in the day or late. Don't forget any personal or account information you might need for Navy Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy with NFCU taken from his Navy Federal Credit Union customer service problem that occurred on November 18th, 2017.

Navy Federal Credit Union

4.25 of 5 stars | 30 reviews

~Not Happy with NFCU's Navy Federal Credit Union Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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