Navy Federal Credit Union: Very good customer service, and they have never...
A Navy Federal Credit Union customer review by GetHuman user ~squirrel nuts from November 22nd, 2017
Background on ~squirrel nuts's case
GetHuman: ~squirrel nuts - can you tell our other Navy Federal Credit Union customers when your case took place?
~squirrel nuts: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Navy Federal Credit Union, and if so, how?
GetHuman: And which of these common Navy Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~squirrel nuts a list of common Navy Federal Credit Union problems)
~squirrel nuts: "Complaint" was why I was trying to call.
~squirrel nuts's review of Navy Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Navy Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~squirrel nuts: Very good customer service, and they have never refused me a loan. I loved them all day long. Thanks NFCU.
GetHuman: Let's quantify your experience contacting Navy Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Navy Federal Credit Union problem?
~squirrel nuts: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~squirrel nuts: I'd give them a five out of five on communication.
GetHuman: And what about Navy Federal Credit Union's ability to quickly and effectively address your problem?
~squirrel nuts: For that I would say four out of five.
GetHuman: And finally- any advice for other Navy Federal Credit Union customers?
~squirrel nuts: Call them early in the day or late. Don't forget any personal or account information you might need for Navy Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~squirrel nuts taken from his Navy Federal Credit Union customer service problem that occurred on November 19th, 2017.