Neat: You either have to select Sales at this main nu...
A Neat customer review by GetHuman user ~Bob from November 27th, 2017
Background on ~Bob 's case
GetHuman: ~Bob - can you tell our other Neat customers when your case took place?
~Bob : Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Neat, and if so, how?
GetHuman: And which of these common Neat customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Neat problems)
~Bob : "None of those really matches why I wanted to call Neat that day." was why I was trying to call.
~Bob 's review of Neat customer service
GetHuman: So how would you sum up your experience for GetHuman's Neat customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob : You either have to select Sales at this main number then ask to be transferred to Tech Support, or call Ts direct at ***-***-****.*Once I got to them they fixed the problem remotely.
GetHuman: Let's quantify your experience contacting Neat. On a scale of 1 to 5, how easy is it go get help on a Neat problem?
~Bob : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob : I'd give them a four out of five on communication.
GetHuman: And what about Neat's ability to quickly and effectively address your problem?
~Bob : For that I would say one out of five.
GetHuman: And finally- any advice for other Neat customers?
~Bob : Call them early in the day or late. Don't forget any personal or account information you might need for Neat to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Neat customer service problem that occurred on November 20th, 2017.