Neat's contact IVR disconnects you when you ask...
A Neat customer review by GetHuman user GetHuman-carriehj from December 8th, 2017
Background on GetHuman-carriehj's case
GetHuman: GetHuman-carriehj - can you tell our other Neat customers when your case took place?
GetHuman-carriehj: Yes. It was afternoon, on November 29th.
GetHuman: Did you reach out to Neat, and if so, how?
GetHuman: And which of these common Neat customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-carriehj a list of common Neat problems)
GetHuman-carriehj: "None of those really matches why I wanted to call Neat that day." was why I was trying to call.
GetHuman-carriehj's review of Neat customer service
GetHuman: So how would you sum up your experience for GetHuman's Neat customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-carriehj: Neat's contact IVR disconnects you when you ask to speak to someone about their product.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-carriehj: I bought the product years ago and see their business model now requires a subscription in addition to my *$*** outlay. I'd like to see what recourse they offer for legacy product users, but can not even find a way to get through to someone to ask the question. I've tried to contact them at **********
GetHuman: Let's quantify your experience contacting Neat. On a scale of 1 to 5, how easy is it go get help on a Neat problem?
GetHuman-carriehj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-carriehj: I'd give them a three out of five on communication.
GetHuman: And what about Neat's ability to quickly and effectively address your problem?
GetHuman-carriehj: For that I would say one out of five.
GetHuman: And finally- any advice for other Neat customers?
GetHuman-carriehj: Call them early in the day or late. Don't forget any personal or account information you might need for Neat to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-carriehj taken from his Neat customer service problem that occurred on November 29th, 2017.